Free 3-day shipping. Orders should be placed before 11AM PST on the cut-off day in order to arrive on or before Christmas. View Details
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Company Policies

  • Return Policy:

    If we ship you the wrong item, or it arrives defective or damaged, we will work with you to quickly exchange the item. Product may be returned for a refund, exchange or store credit within 30 days after your order has been shipped. All returns must be accompanied with a Return Merchandise Authorization number (RMA #). All returned merchandise must be returned in “new” (resalable) condition (judged by us) with all the original packaging, accessories, manuals and other documentation, etc., included where applicable.

    If you change your mind or order the wrong item, we will issue you a refund or store credit for your purchase (minus any shipping and handling fees) within 30 days after your order has been shipped. All returns must be accompanied with a Return Merchandise Authorization number (RMA #). All returned merchandise must be returned in “new” (resalable) condition (judged by us) with all the original packaging, accessories, manuals and other documentation, etc., included where applicable. On select products a 15% restocking fee may also apply. Products marked as “non-returnable”, “clearance” or “close-out” may not be returned. Additional restrictions may apply, please contact us for more information.

    InnovaToys / Returns
    RMA: [ include your RMA# here ]
    19224 Des Moines Way So
    SeaTac, WA 98148
    (206) 274-5743

  • Shipping and Handling Charges:
    These charges are based on the total weight of the order as when packed for shipping, including dimensional weight in some cases, and are calculated in US pounds.

    Delayed shipments:
    Please understand that there are many factors which may delay a shipment, such as weather, strikes, or other circumstances which lie beyond our control. Innovatoys cannot be held responsible for such delays. If you would like to inquire about a shipment, or inquire about a credit for a delayed shipment, following is a list of shipping contact information:
    UPS: www.ups.com
    FedEx: www.fedex.com
    USPS: www.usps.com

  • Sales Tax:
    Sales tax will be charged for the purchase of non-food items sold to Washington State residents.

  • Foreign Shipping Duty Fees / Taxes:
    Please be advised that your country may impose duty fees, or other taxes based on the product origin and/or value. These fees and taxes are based on your country's import policy, and may be imposed in addition to the purchase price and shipping/handling fees collected by us prior to shipment. All such fees and taxes are the responsibility of the recipient and our company is not responsible for them. We are not be responsible for such fees/taxes on returned items either. If you are concerned about possible additional charges, please contact your local Import/Customs authority for more information.

  • How do I exchange an item?
    Our return center cannot process exchanges. If you have found another item that you would prefer over one you have already received, we ask that you place a separate order for the new item and that you return the unwanted item. Once the returned item has been received at our warehouse, a credit will be issued to your account. Please see instructions above for how to return a package.

  • Damaged Shipments:
    Before accepting a package from FedEx or any other postal service please look over the box. If the outside is damaged in any way, do not open it. FedEx should open the box in front of you and inspect it for damages. If any damages are found FedEx should document them. The package then should be re-taped and sent back to us. Please email our Returns Department and inform us of the situation.

  • Warranties:
    InnovaToys has a 30-day warranty on products that are sold (unless otherwise stated). Claims on products that have manufacturer's warranties should be submitted to and handled by the manufacturer. This includes parts for the equipment, manuals, damages, etc. If the manufacturer is not responsive to your requests, please give us an email and we will try and assist you with the claim.

  • Pricing:
    Product information, photos and prices are subject to change without notice and subject to possible errors. If a change or error affects an unsent order, you will be informed about the changes before your order is processed.

  • Shipping Weight:
    The weight of the product when packaged for shipping.

    Products are either sent from our Washington location, or (when it proves to be more cost-effective) they may be shipped directly from suppliers. Products shipped from suppliers will have the product cost, taxes (if applicable), and shipping added together as one total price.

  • Shipping Info:
    Our order form allows the customer to choose their preference. At the time you finalize your order, our shopping cart connects to the server at FedEx to retrieve the information necessary to calculate shipping and handling for your order. If the FedEx server is busy and cannot supply the necessary information to our shopping cart program, or if the order is to a country outside of the USA and shipping information is not calculated, we will attempt to contact the customer with the correct shipping and handling information before the order is shipped, but if we are not able to contact you we may elect to ship your order without authorization. If you see that the system was not able to calculate your shipping please contact us via email if you do not want your product shipped before we contact you.

    If your order contains items that are shipped by a supplier, they will arrive separately from items we stock at our Washington location, and may arrive via a different shipper.

InnovaToys is strongly committed to protecting the privacy of all its customers. We have written this privacy policy to inform you of the information collection and use policies of the InnovaToys web site, such as the specific information that we collect from you, how we use this information, and what options you have in sharing this information with us when you visit our site. Protecting your privacy is an important part of the InnovaToys commitment to providing you with a high quality shopping experience. InnovaToys.com (206) 274-5743
Last Day To Ship
Notes: Orders should be placed before 11AM PST on the cut-off day in order to arrive on or before Christmas.
U.S.-to-U.S. Shipments Fri. 12/12 Sat. 12/13 Sun. 12/14 Mon. 12/15 Tue. 12/16 Web. 12/17 Thu. 12/18 Fri. 12/19 Sat. 12/20 Sun. 12/21 Mon. 12/22 Tue. 12/23 Web. 12/24 Thu. 12/25
FedEx SameDay                            
FedEx First Overnight                            
FedEx NextDay            
FedEx Standard Overnight                            
FedEx 2Day A.M.                            
FedEx 2Day            
FedEx 3Day                
FedEx Ground                    
FedEx Economy                    
FedEx Home Delivery                            
FedEx SmartPost(certain exeptions aplly)