If we ship you the wrong item, or it arrives defective or damaged, we will
work with you to quickly exchange the item. Product may be returned for a refund,
exchange or store credit within 30 days after your order has been shipped. All returns
must be accompanied with a Return Merchandise Authorization number (RMA #). All
returned merchandise must be returned in “new” (resalable) condition (judged by
us) with all the original packaging, accessories, manuals and other documentation,
etc., included where applicable.
If you change your mind or order the wrong item, we will issue you a refund
or store credit for your purchase (minus any shipping and handling fees) within
30 days after your order has been shipped. All returns must be accompanied with
a Return Merchandise Authorization number (RMA #). All returned merchandise must
be returned in “new” (resalable) condition (judged by us) with all the original
packaging, accessories, manuals and other documentation, etc., included where applicable.
On select products a 15% restocking fee may also apply. Products marked as “non-returnable”,
“clearance” or “close-out” may not be returned. Additional restrictions may apply,
please contact us for more information.
InnovaToys / Returns
RMA: [ include your RMA# here ]
19224 Des Moines Way So
SeaTac, WA 98148
Shipping and Handling Charges:
These charges are based on the total weight of the order as when packed for shipping,
including dimensional weight in some cases, and are calculated in US pounds.
Please understand that there are many factors which may delay
a shipment, such as weather, strikes, or other circumstances which lie beyond our
control. Innovatoys cannot be held responsible for such delays. If you would like
to inquire about a shipment, or inquire about a credit for a delayed shipment, following
is a list of shipping contact information:
Sales tax will be charged for the purchase of non-food items sold to Washington
Foreign Shipping Duty Fees / Taxes:
Please be advised that your country may impose duty fees, or other taxes based on
the product origin and/or value. These fees and taxes are based on your country's
import policy, and may be imposed in addition to the purchase price and shipping/handling
fees collected by us prior to shipment. All such fees and taxes are the responsibility
of the recipient and our company is not responsible for them. We are not be responsible
for such fees/taxes on returned items either. If you are concerned about possible
additional charges, please contact your local Import/Customs authority for more
How do I exchange an item?
Our return center cannot process exchanges. If you have found another item that
you would prefer over one you have already received, we ask that you place a separate
order for the new item and that you return the unwanted item. Once the returned
item has been received at our warehouse, a credit will be issued to your account.
Please see instructions above for how to return a package.
Before accepting a package from FedEx or any other postal service please look over
the box. If the outside is damaged in any way, do not open it. FedEx should open
the box in front of you and inspect it for damages. If any damages are found FedEx
should document them. The package then should be re-taped and sent back to us. Please
email our Returns Department and inform
us of the situation.
InnovaToys has a 30-day warranty on products that are sold (unless otherwise stated).
Claims on products that have manufacturer's warranties should be submitted to and
handled by the manufacturer. This includes parts for the equipment, manuals, damages,
etc. If the manufacturer is not responsive to your requests, please give us an email
and we will try and assist you with the claim.
Product information, photos and prices are subject to change without notice and
subject to possible errors. If a change or error affects an unsent order, you will
be informed about the changes before your order is processed.
The weight of the product when packaged for shipping.
Products are either sent from our Washington location, or (when it proves to be
more cost-effective) they may be shipped directly from suppliers. Products shipped
from suppliers will have the product cost, taxes (if applicable), and shipping added
together as one total price.
Our order form allows the customer to choose their preference. At the time you finalize
your order, our shopping cart connects to the server at FedEx to retrieve the information
necessary to calculate shipping and handling for your order. If the FedEx server
is busy and cannot supply the necessary information to our shopping cart program,
or if the order is to a country outside of the USA and shipping information is not
calculated, we will attempt to contact the customer with the correct shipping and
handling information before the order is shipped, but if we are not able to contact
you we may elect to ship your order without authorization. If you see that the system
was not able to calculate your shipping please contact us via email if you do not
want your product shipped before we contact you.
If your order contains items that are shipped by a supplier, they will arrive separately
from items we stock at our Washington location, and may arrive via a different shipper.
is strongly committed to protecting the privacy of all its customers.
and use policies of the InnovaToys web site, such as the specific information that
we collect from you, how we use this information, and what options you have in sharing
this information with us when you visit our site. Protecting your privacy is an
important part of the InnovaToys commitment to providing you with a high quality
InnovaToys.com (206) 274-5743
What information do we collect? How do we use it?
InnovaToys is the sole owner of the information collected on this site. We will
not sell, share, or rent this information to others . InnovaToys collects information
from our users at several different points on our website.
In order to use this website, a user may be required to complete a registration
form. During registration a user may be required to give their contact information
(such as name and email address). This information is used to contact the user about
the products/services on our site for which they have expressed interest. It is
optional for the user to provide demographic information (such as income level and
gender), and unique identifiers (such as a password), but encouraged so we can provide
a more personalized experience on our site.
We request information from the user on our order form. Here a user must provide
contact information (like name and shipping address) and financial information (like
credit card number, expiration date). This information is used for billing purposes
and to fill customer's orders. If we have trouble processing an order, this contact
information is used to get in touch with the user.
A cookie is a piece of data stored on the user's hard drive containing information
about the user. Usage of a cookie is in no way linked to any personally identifiable
information while on our site. If a user rejects the cookie, they may still use
our site. The only drawback to this is that the user will be limited in some areas
of our site. For example, the user will not be able to participate in any of our
Sweepstakes, Contests or monthly Drawings that may take place. Cookies can also
enable us to track and target the interests of our users to enhance the experience
on our site.
We use IP addresses to analyze trends, administer the site, track user's movement,
and gather broad demographic information for aggregate use. IP addresses are not
linked to personally identifiable information.
We use an outside shipping company to ship orders (FedEx, UPS, USPS), and a credit
card processing company to bill users for goods and services (PayPal, VeriSign).
These companies do not retain, share, store or use personally identifiable information
for any secondary purposes.
This web site contains links to other sites. Please be aware that we Innova Toys
& Gifts are not responsible for the privacy practices of such other sites. We encourage
our users to be aware when they leave our site and to read the privacy statements
of each and every web site that collects personally identifiable information. This
privacy statement applies solely to information collected by this Web site.
If a user wishes to subscribe to a newsletter offered from our site, we ask for
contact information such as name and email address.
Correction/Updating Personal Information:
If a user's personally identifiable information changes (such as their zip code),
or if a user no longer desires our service, we will endeavor to provide a way to
correct, update or remove that user's personal data provided to us. This can currently
be done by emailing [email protected].
If a user elects to use our referral service for informing a friend about our site,
we ask them for the friend's name and email address. InnovaToys will automatically
send the friend a one-time email inviting them to visit the site. InnovaToys stores
this information for the sole purpose of sending this one-time email. The friend
may contact InnovaToys at [email protected]
to request the removal of this information from our database.
This website takes every precaution to protect our users' information. When users
submit sensitive information via the website, their information is protected both
online and off-line.
When our registration/order form asks users to enter sensitive information (such
as credit card number and/or a password), that information is encrypted and is protected
with the best encryption software in the industry - SSL. While on a secure page,
such as our order form, the lock icon on the bottom of Web browsers such as Firefox
and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open,
when you are just 'surfing'.
While we use SSL encryption to protect sensitive information online, we also do
everything in our power to protect user-information off-line. All of our users'
information, not just the sensitive information mentioned above, is restricted in
our offices. Only employees who need the information to perform a specific job (for
example, our billing clerk or a customer service representative) are granted access
to personally identifiable information. All employees are kept up-to-date on our
security and privacy practices. Any time new policies are added, our employees are
notified and/or reminded about the importance we place on privacy, and what they
can do to ensure our customers' information is protected. Finally, the servers that
we store personally identifiable information on are kept in a secure environment.
You probably already transmit your credit card number electronically on a frequent
basis. When you swipe your credit card at the local store, your card information
is encrypted and transmitted over a phone network. Using your card on a secure online
Web site is very similar - your information is encrypted and then transmitted over
a high-speed network line.
If you have any questions about the security at our website, you can send an email
to [email protected].
We may opt to send new members a welcoming email and to verify password and username.
Established members will occasionally receive information on products, services,
special deals, and a newsletter. Out of respect for the privacy of our users we
present the option to not receive these types of communications.
Site and Service Updates:
We also send the user site and service announcement updates. Members are not able
to un-subscribe from service announcements, which contain important information
about the service. We communicate with the user to provide requested services and
in regards to issues relating to their account via email or phone.
Surveys & Contests:
From time-to-time our site requests information from users via surveys or contests.
Participation in these surveys or contests is completely voluntary and the user
therefore has a choice whether or not to disclose this information. Information
requested may include contact information (such as name and shipping address), and
demographic information (such as zip code, age level). Contact information will
be used to notify the winners and award prizes. Survey information will be used
for purposes of monitoring or improving the use and satisfaction of this site.
Our users are given the opportunity to 'opt-out' of having their information used
for purposes not directly related to our site at the point where we ask for the
information. For example, our order form has an 'opt-out' mechanism so users who
buy a product from us, but don't want any marketing material, can keep their email
address off of our lists.
Users who no longer wish to receive our newsletter or promotional materials from
our partners may opt-out of receiving these communications by replying to unsubscribe
in the subject line in the email or email us at
Users of our site are always notified when their information is being collected
by any outside parties. We do this so our users can make an informed choice as to
whether they should proceed with services that require an outside party, or not.
Notification of Changes
so that our users are always aware of what information we collect, how we use it,
and under circumstances, if any, we disclose it. Users will have a choice as to
whether or not we use their information in this different manner.