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Our Guarantee:
InnovaToys unconditionally guarantees all merchandise. If you are not completely satisfied with your purchase, you may return it to us within 30 days for a prompt refund. |
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What do I do if my order is incomplete, incorrect or damaged?
InnovaToys is committed to providing excellent customer support. If your order is incomplete, incorrect or damaged, please contact us via our Contact Us page
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What If I just changed my mind?
If you are not 100% satisfied with your product you can return it within 30 days of your receipt date for an exchange or credit to your card (exclusive of shipping and handling fees). We do not pay for the "return" shipping fee on items that are not broken or damaged. Orders cannot be canceled once they have been shipped. Refused orders are subject to an automatic 30% restocking fee plus return shipping charges.
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How do I return an item?
If you need to return your merchandise for any reason please contact our
Returns Department so that we can assist you in preparing your return, and so that we will be aware that it is on its way to us. Also in many cases we may issue you a FedEx call tag, via email or USPS, so that the shipping will be no cost to you. To receive maximum refund you are expected to repack the product in its original packaging, enclose your original InnovaToys packing slip (you may want to make a copy for your records), and a short message explaining the reason for the return. That will allow the person that processes the return pass the information to the credit department faster. All items must be returned in ‘brand new’ condition including all manuals and accessories and must be packaged as originally received by the recipient. .
If for some reason you need to return an item to us without contacting us first we have an agreement with our supplier to receive returns at their shipping facility. Please make sure to include the packing slip (no packing slip makes it almost impossible to receive any refund) and a detailed explanation as to why you are returning the item(s). Please clearly label the package, making sure to cover all old shipping labels, and then send your return to the following address
InnovaToys / Returns
C/O Fascinations Shipping
19224 Des Moines Way So.
Suite 100
SeaTac, WA 98148
Please be aware that return shipping charges will not be refunded if you do not contact us first.
InnovaToys reserves the right to not refund any or all shipping charges, taxes, duty, or other fees for returned or refused items.
InnovaToys reserves the right to charge a restocking fee of up to 75% dependant entirely the item(s) ‘like new’ (resalable) condition. We will absolutely not refund any shipping charges on any refused package on any international shipment!
We are committed to customer satisfaction and will do all that can be reasonably expected to make sure that you are happy with our products and service.
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Shipping and Handling Charges:
These charges are based on the total weight of the order as when packed for shipping, including dimensional weight in some cases, and are calculated in US pounds. |
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Sales Tax:
Sales tax will be charged for the purchase of non-food items sold to Washington State residents.
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Foreign Shipping Duty Fees / Taxes:
Please be advised that your country may impose duty fees, or other taxes based on the product origin and/or value. These fees and taxes are based on your country's import policy, and may be imposed in addition to the purchase price and shipping/handling fees collected by us prior to shipment. All such fees and taxes are the responsibility of the recipient and our company is not responsible for them. We are not be responsible for such fees/taxes on returned items either. If you are concerned about possible additional charges, please contact your local Import/Customs authority for more information. |
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How do I exchange an item?
Our return center cannot process exchanges. If you have found another item that you would prefer over one you have already received, we ask that you place a separate order for the new item and that you return the unwanted item. Once the returned item has been received at our warehouse, a credit will be issued to your account. Please see instructions above for how to return a package. |
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Restocking Fees:
You will be charged a 25% re-stocking fee if:
- Returned items are not in "brand new" condition and/or missing any of its original contents.
- The return form and/or a copy of your receipt are not included with the returning package.
- You are returning items, parts, supplies, etc. that were special-ordered for you.
Save all receipts, invoices and barcode numbers of products.
Before accepting a package from FedEx or any other postal service please look over the box. If the outside is damaged in any way, do not open it. FedEx should open the box in front of you and inspect it for damages. If any damages are found FedEx should document them. The package then should be re-taped and sent back to us. Please email our
Returns Department
and inform us of the situation.
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Warranties:
InnovaToys has a 30-day warranty on products that are sold (unless otherwise stated). Claims on products that have manufacturer's warranties should be submitted to and handled by the manufacturer. This includes parts for the equipment, manuals, damages, etc. If the manufacturer is not responsive to your requests, please give us an email and we will try and assist you with the claim.
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Pricing:
Product information, photos and prices are subject to change without notice and a subject to possible errors. If a change or error affects an unsent order, you will be informed about the changes before your order is processed.
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Shipping Weight:
The weight of the product when packaged for shipping.
Products are either sent from our Washington location, or (when it proves to be more cost-effective) they may be shipped directly from suppliers. Products shipped from suppliers will have the product cost, taxes (if applicable), and shipping added together as one total price.
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Shipping Info:
Our order form allows the customer to choose their preference. At the time you finalize your order, our shopping cart connects to the server at FedEx to retrieve the information necessary to calculate shipping and handling for your order. If the FedEx server is busy and cannot supply the necessary information to our shopping cart program, or if the order is to a country outside of the USA and shipping information is not calculated, we will attempt to contact the customer with the correct shipping and handling information before the order is shipped, but if we are not able to contact you we may elect to ship your order without authorization. If you see that the system was not able to calculate your shipping please contact us via email if you do not want your product shipped before we contact you.
If your order contains items that are shipped by a supplier, they will arrive separately from items we stock at our Washington location, and may arrive via a different shipper.
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| InnovaToys is strongly committed to protecting the privacy of all its customers. We have written this privacy policy to inform you of the information collection and use policies of the InnovaToys web site, such as the specific information that we collect from you, how we use this information, and what options you have in sharing this information with us when you visit our site. Protecting your privacy is an important part of the InnovaToys commitment to providing you with a high quality shopping experience.
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What information do we collect? How do we use it?
InnovaToys is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. InnovaToys collects information from our users at several different points on our website. |
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Registration
In order to use this website, a user may be required to complete a registration form. During registration a user may be required to give their contact information (such as name and email address). This information is used to contact the user about the products/services on our site for which they have expressed interest. It is optional for the user to provide demographic information (such as income level and gender), and unique identifiers (such as a password), but encouraged so we can provide a more personalized experience on our site. |
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Order
We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user. |
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Cookies
A cookie is a piece of data stored on the user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. For example, the user will not be able to participate in any of our Sweepstakes, Contests or monthly Drawings that may take place. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.
Some of our business partners may use cookies via our site (for example, advertisers). However, we have no access to or control over these cookies. |
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Log Files
We use IP addresses to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. |
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Sharing
We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
We partner with other parties to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services.
These parties are not allowed to use personally identifiable information except for the purpose of providing these services. |
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Links
This web site contains links to other sites. Please be aware that we Innova Toys & Gifts are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site. |
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Newsletter
If a user wishes to subscribe to a newsletter offered from our site, we ask for contact information such as name and email address. |
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Correction/Updating Personal Information:
If a user's personally identifiable information changes (such as their zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user's personal data provided to us. This can currently be done by emailing
service@InnovaToys.com |
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Tell-A-Friend
If a user elects to use our referral service for informing a friend about our site, we ask them for the friend's name and email address. InnovaToys will automatically send the friend a one-time email inviting them to visit the site. InnovaToys stores this information for the sole purpose of sending this one-time email. The friend may contact InnovaToys at
service@InnovaToys.com to request the removal of this information from our database. |
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Security
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, their information is protected both online and off-line.
When our registration/order form asks users to enter sensitive information (such as credit card number and/or a password), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. All employees are kept up-to-date on our security and privacy practices. Any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment.
You probably already transmit your credit card number electronically on a frequent basis. When you swipe your credit card at the local store, your card information is encrypted and transmitted over a phone network. Using your card on a secure online Web site is very similar - your information is encrypted and then transmitted over a high-speed network line.
If you have any questions about the security at our website, you can send an email to
service@InnovaToys.com. |
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Special Offers
We may opt to send new members a welcoming email and to verify password and username. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. |
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Site and Service Updates
We also send the user site and service announcement updates. Members are not able to un-subscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone. |
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Surveys & Contests
From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. |
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Choice/Opt-out
Our users are given the opportunity to 'opt-out' of having their information used for purposes not directly related to our site at the point where we ask for the information. For example, our order form has an 'opt-out' mechanism so users who buy a product from us, but don't want any marketing material, can keep their email address off of our lists.Users who no longer wish to receive our newsletter or promotional materials from our partners may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email or email us at
service@InnovaToys.com.
Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether they should proceed with services that require an outside party, or not. |
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Notification of Changes
If we decide to change our privacy policy, we will post those changes on our site so that our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. Users will have a choice as to whether or not we use their information in this different manner.
InnovaToys.com (206) 274-5743 |
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