Company Policies

SHIPPING POLICIES

• Terms and Conditions
  
  All sales, contracts, agreements and the like between you/visitors/customers and Innovatoys shall be governed by the laws of the State of Washington. The sole venue for any disputes or claims arising in, out of or from this agreement shall be limited to King County, Washington State. For international customers, both parties agree to be specifically excluded from the United Nations Convention on Contracts for the International Sale of Goods and defer solely to the laws of the United States.
  
  Delivery of goods
  
  Innovatoys will ship your order to the shipping or ship-to address provided when you placed your order. Innovatoys is not responsible for loss, misdelivery or return of packages, due to an incomplete or incorrect address provided by you. Innovatoys may reship your order at our sole discretion.
  
  You and Innovatoys agree that delivery of product is considered as accomplished or complete, once USPS, UPS or other applicable shipping service indicates the package as having been delivered. In the event you assert the package as not having been delivered, or delivered damaged, you agree to fully cooperate with any investigation conducted by Innovatoys. This may include, but is not limited to: Providing photographs, written/printed statements from your local post office, and contacting neighbors to inquire about a possible misdelivery. Should you claim package theft as a reason for non-delivery, you agree to provide by certified mail, a notarized statement claiming theft occurred from you and a valid police report/law enforcement report.
  
  For International orders, Innovatoys is not responsible for loss, delays, fees, fines, charges, or any other action(s) taken by any Customs Agency or any other governmental or regulatory agency.
  
  Payment for goods and services rendered:
  
  Innovatoys.com accepts multiple forms of payment for goods and services rendered. Upon placing an order through or on Innovatoys.com, you agree to pay for such goods and services in full. Innovatoys is not responsible for the levying of any additional fees, charges or taxes upon you by your state or country. Innovatoys is not responsible for any action or inaction taken by your credit/debit card issuer, bank, payments processor or any third-party processor of payments.
  
  Payment for goods and/or services rendered is payable and due upon placing an order. In the event of any dispute with regard to goods and or services, you agree to notify Innovatoys of such dispute in writing, within 20 days from the date your order was placed on innovatoys.com. You agree that any dispute notification is only considered valid if notarized and sent via certified US Mail within the 20 day window, whether or not email correspondence has been initiated. Should you initiate a chargeback or similar action to withhold payment, prior to our receipt and acknowledgment of your dispute, you agree to pay Innovatoys all reasonable administrative fees related to the handling and processing of said chargeback or similar action to withhold payment. Disputes and notifications should be sent via US Mail, to:
  
  Innovatoys Receiving
  19224 Des Moines Memorial Drive
  Seatac, WA 98148
  
  In the event payment is withheld, such as in the form of a chargeback or other method, Innovatoys reserves the right to collect the balance owed, including any interest and reasonable collection fees, as well as court, legal or other attorney fees. You agree that service of process is complete and valid, once a summons and complaint is sent by email, with a physical copy mailed to the billing address you provided. You agree that in the event of a Court hearing(s) or other such proceedings, your physical presence or appearance by counsel shall be required and may not be waived, except by the agreement of both parties. Washington State law shall govern all transactions between you and Innovatoys. The venue for any and all disputes shall be King County, Washington State. You agree that any information provided by you or otherwise obtained, may be used to collect any debts owed, as well as reported to credit bureaus and other related entities.
  
  Terms of use revisions and severability
  
  Innovatoys may revise our Terms and Conditions by updating them online. You agree that in the event any portion of our terms and conditions is found to be unenforceable, the remainder of the terms and conditions shall remain in full force and effect. By using/visiting this site, you agree to be bound to all terms and conditions, including any and all revisions, whether notified or not. We recommend periodically visiting this page to be informed of any such revisions.
  
  Force majeure
  
  Innovatoys and any affiliated companies are not responsible for events beyond our control. This includes, but is not limited to, strike, fire, flood, insurrection or civil disturbance, disruptions due to weather, service delays, acts of God or government, illness, pandemic or availability of goods and services.
  
  
• Return Policy:
  
  If we ship you the wrong item, or it arrives defective or damaged, we will work with you to quickly exchange the item. Product may be returned for a refund, exchange or store credit within 30 days after your order has been shipped. All returns must be accompanied with a Return Merchandise Authorization number (RMA #). All returned merchandise must be returned in “new” (resalable) condition (judged by us) with all the original packaging, accessories, manuals and other documentation, etc., included where applicable.
  
  If you change your mind or order the wrong item, we will issue you a refund or store credit for your purchase (minus any shipping and handling fees) within 30 days after your order has been shipped. All returns must be accompanied with a Return Merchandise Authorization number (RMA #). All returned merchandise must be returned in “new” (resalable) condition (judged by us) with all the original packaging, accessories, manuals and other documentation, etc., included where applicable. On select products a 15% restocking fee may also apply. Products marked as “non-returnable”, “clearance” or “close-out” may not be returned. Additional restrictions may apply, please contact us for more information.
  
  InnovaToys / Returns
  
  
• Shipping and Handling Charges:
  
  These charges are based on the total weight of the order as when packed for shipping, including dimensional weight in some cases, and are calculated in US pounds.
  
  Delayed shipments:
  Please understand that there are many factors which may delay a shipment, such as weather, strikes, or other circumstances which lie beyond our control. Innovatoys cannot be held responsible for such delays. If you would like to inquire about a shipment, or inquire about a credit for a delayed shipment, following is a list of shipping contact information:
  UPS: www.ups.com
  FedEx: www.fedex.com
  USPS: www.usps.com
  
  
• Sales Tax:
  
  Sales tax will be charged for the purchase of non-food items sold to Washington State residents.
  
  
• Foreign Shipping Duty Fees / Taxes:
  
  Please be advised that your country may impose duty fees, or other taxes based on the product origin and/or value. These fees and taxes are based on your country's import policy, and may be imposed in addition to the purchase price and shipping/handling fees collected by us prior to shipment. All such fees and taxes are the responsibility of the recipient and our company is not responsible for them. We are not responsible for such fees/taxes on returned items either. If you are concerned about possible additional charges, please contact your local Import/Customs authority for more information.
  
  
• How do I exchange an item?
  
  Our return center cannot process exchanges. If you have found another item that you would prefer over one you have already received, we ask that you place a separate order for the new item and that you return the unwanted item. Once the returned item has been received at our warehouse, a credit will be issued to your account. Please see instructions above for how to return a package.
  
  
• Damaged Shipments:
  
  Before accepting a package from FedEx or any other postal service please look over the box. If the outside is damaged in any way, do not open it. FedEx should open the box in front of you and inspect it for damages. If any damages are found FedEx should document them. The package then should be re-taped and sent back to us. Please email our Returns Department and inform us of the situation.
  
  
• Warranties:
  
  InnovaToys has a 30-day warranty on products that are sold (unless otherwise stated). Claims on products that have manufacturer's warranties should be submitted to and handled by the manufacturer. This includes parts for the equipment, manuals, damages, etc. If the manufacturer is not responsive to your requests, please give us an email and we will try and assist you with the claim.
  
  
• Pricing:
  
  Product information, photos and prices are subject to change without notice and subject to possible errors. If a change or error affects an unsent order, you will be informed about the changes before your order is processed.
  
  
• Shipping Weight:
  
  The weight of the product when packaged for shipping.
  
  Products are either sent from our Washington location, or (when it proves to be more cost-effective) they may be shipped directly from suppliers. Products shipped from suppliers will have the product cost, taxes (if applicable), and shipping added together as one total price.
  
  
• Shipping Info:
  
  Our order form allows the customer to choose their preference. At the time you finalize your order, our shopping cart connects to the server at FedEx to retrieve the information necessary to calculate shipping and handling for your order. If the FedEx server is busy and cannot supply the necessary information to our shopping cart program, or if the order is to a country outside of the USA and shipping information is not calculated, we will attempt to contact the customer with the correct shipping and handling information before the order is shipped, but if we are not able to contact you we may elect to ship your order without authorization. If you see that the system was not able to calculate your shipping please contact us via email if you do not want your product shipped before we contact you.
  
  If your order contains items that are shipped by a supplier, they will arrive separately from items we stock at our Washington location, and may arrive via a different shipper.
  
  Read more shipping policy at INNOVATOYS’S SHIPPING POLICIES
  
  

PRIVACY POLICIES

Effective date: 05/05/2023

Innovatoys is strongly committed to protecting the privacy of all its customers. We have written this privacy policy to inform you of the information collection and use policies of the Innovatoys website, such as the specific information that we collect from you, how we use this information, and what options you have in sharing this information with us when you visit our site. Protecting your privacy is an important part of Innovatoys commitment to provide you with a high quality shopping experience.

This website takes every precaution to protect our users' information. When users submit sensitive information via the website, their information is protected both online and offline.

1. Introduction

   Innovatoys (“us”, “we”, or “our”) operates https://www.innovatoys.com (hereinafter referred to as “Innovatoys”).

   Our Privacy Policy explains the latest information on our data collection and its respective use.

   We use your data to execute the business operations and improve the quality of our store. By using Innovatoys, you agree to the collection and use of information in accordance with this policy.

   
   

2. Definitions

   STORE in the context of this Privacy Policy means the https://www.innovatoys.com website.

   PERSONAL DATA means data about a person who can be identified from that data.

   COOKIES is a piece of data stored on the user's hard drive containing information about the user.

   PIXEL is a piece of code on a website that measures and improves the quality of online advertisement. The pixel will log when someone takes an action on our website. Examples of actions include adding an item to their shopping basket or making a purchase. From thereon, we will have options to reach those customers again through future online advertisements.

   
   

3. Types of Data Collected

   • 3.1 Personal Data

     To place an order with us, you need to provide us with your Personal Data including your legal name, email address, contact number, billing and shipping address. If you do not provide Innovatoys with the requested Personal Data, we will not be able to process your order. Under this context, your submitted Personal Data is used to process your order and for purposes set out in this Privacy Policy. Innovatoys will not disclose collected Personal Data to a third party without a legitimate business purpose, such as sharing your Delivery Address to a Shipping Company.

     For all categories of Personal Data which we collect, we obtain Personal Information from the direct interactions by you giving us your Personal Information when placing an order or by corresponding with us by email.

   • 3.2 Sensitive Personal Data

     We do not collect any type of Sensitive Personal Information of our customers.

   • 3.3 Financial Data

     Financial data and credit card information is processed by payment gateways and can not be accessed by Innovatoys.

   • 3.4 Transaction Data

     Transaction Data includes details such as order history and other records of products or services you have purchased from us, including your consuming histories or tendencies. We collect and store this information for analysis and continuous improvement.

   • 3.5 Technical Data

     Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website. We collect and analyze this data to improve web experience for our customers. We retain this data only for as long as necessary to carry out the purposes for which they were collected.

     We use cookies to track the activity on our website for consumer analysis. If a user rejects the cookie, they may still use our site.

   
   

4. Retention of Data & Your Data Rights

   Typically, we retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required for our legitimate business purposes. You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. You are entitled to exercise the rights described above free from discrimination in any form.

   Our users are able to 'opt-out' of having their information used for purposes not directly related to our site at the point where we ask for the information. For example, our order form has an 'opt-out' mechanism so users who buy a product from us, but don't want any marketing material, can keep their email address off of our lists.

   Under the CCPA, among other rights, California consumers have the right to:

   • Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
   • Request that a business delete any personal data about the consumer that a business has collected.
   • Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.

   If you wish to be informed about what Personal Data we currently hold about you, or if you wish to remove your Personal Data from our records, please email us at [email protected]

   
   

5. Service Providers

   We may use third party companies to perform specific services or to assist us in analyzing how our website is used.

   • 5.1 Google LLC

     We use two similar tracking services developed by Google, Google Analytics and Google Tag Manager. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic for aggregated, anonymized website traffic analysis. Google Tag Manager is a tag management system to manage JavaScript and HTML tags used for tracking and analytics on websites. Google uses the data collected to track and monitor the use of our Store. This information is important to us for improving the user experience and determining site effectiveness.

     For more information on the privacy practices of Google, please visit the Google Privacy & Terms page: https://policies.google.com/privacy

   • 5.2 Meta Platforms, Inc (Facebook)

     The Facebook Pixel is integrated into our website to track your visit for further improvement of our Marketing activities.

     For more information on the privacy practices of Facebook, please visit the Facebook Data Usage Policy page: https://www.facebook.com/policy.php

   • 5.3 Reddit Inc.

     The Reddit Pixel is integrated into our website to track your visit for further improvement of our Marketing activities.

     For more information on the privacy practices of Reddit, please visit the Reddit Privacy Policy page: https://www.reddit.com/help/privacypolicy

   • 5.4 Authorize.Net

     The Authorize.Net is a payment Gateway that manages the routing of sensitive customer information through the electronic check and credit card processing networks. It is a wholly owned subsidiary of Visa, Inc. Authorize.Net adheres to industry standards for payment processing, including 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions and Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

     For more information on the privacy practices of Authorize.Net, please visit Visa’s Privacy Policy page: https://usa.visa.com/legal/privacy-policy.html

   • 5.5 Paypal Inc.

     For any transactions processed using the PayPal payment gateway, your payment data is processed and stored by PayPal. You will be referred to the PayPal website in order to complete your transaction, and then returned to our store to confirm the order.

     For more information on the privacy practices of PayPal, please visit their Privacy Policy page: https://www.paypal.com/us/legalhub/privacy-full

   • 5.6 Intuit Mailchimp

     With your permission, we may send you emails about our store, new products and other updates. We use Intuit Mailchimp to manage our newsletter activities.

     You can unsubscribe from our newsletter directly in the email or send us an email to [email protected] with a request to update or delete your email address from the Mailchimp records.

     For more information on the privacy practices of Mailchimp, please visit Intuit’s Privacy Policy page: https://www.intuit.com/privacy/statement

   
   

6. Contact Us

   If you have any further questions about this Privacy Policy, please contact us:

   By email: [email protected]
   Alternatively, by phone: (206) 274-5743

   Unless it is a barrier, please email us as we prefer this method of communication which enables us to provide a more comprehensive response to any of your concerns.

   
   

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Valid claims of copyright infringement under the DMCA should be sent to: [email protected].